Had reward night booked and had confirmation number. But, somehow the points did not get through to the hotel desk from Priority Club.
I only gave them one star because I am not sure this would go through if I gave them none.
No more.
Take care of the customer immediately and deal with internal company problems afterwords.
It was very early in the morning, about 5am and all I wanted was to go to bed.
problem was my fault. She insisted I call and get it straightened out. Her manager, whom she called apparently agreed.
Upon arrival the smell of bleach from the pool is overwhelming. The desk clerk wasn't friendly at all although he did allow us to switch rooms later due to an unknown odor in the room. We woke up with slamming headaches early in the morning.
This place may be called a holiday inn but it certainly fell short of my expectations. Was not the cleanest, poorly prepared room. Front desk person had his feet up and never stood up or greeted us. We left at went down to discuss our room at 5AM and no one around. We left at 530, still no one. And we were charged a higher rate than what was on the internet. Will not go back.
Instead, I was somehow made to feel that the whole
I had to stay up all night because of this place.
Thanks.
I showed the desk person my confirmation email that showed I had been charged 15,000 points, as the hotel wanted.
The rooms appeared clean and have been updated but something's just not right in the air.
But, I was not allowed to check in at all. I waited while the parent company and this desk clerk talked for about 45 min., and finally decided the whole thing was so outlandish it wasn't worth it, that it was morning anyway. So, I told them to forget it.
We were greeted warmly by the person at the front desk. We had a giant room on the first floor. The mattress on the bed was amazing, we slept fabulously. And of course the cinnamon rolls!!
I normally use holiday Inn.
Now, as a very successful salesperson, I can tell you that there is only one proper procedure for this sort of problem.
It was Christmas day. Needs to use the restroom. It was an emergency. Guy at the front desk in the morning said no.
Holiday Inn Express is a little pricey for the accommodations offered.
Holiday Inn Express Suites London is a US Lodging based in London, Kentucky. Holiday Inn Express Suites London is located at 506 Minton Dr, London, KY 40741, USA.
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